This Privacy Policy applies to the Jal Naitra mobile application and related services operated by Vision World Tech Pvt. Ltd.
1. Introduction
This Privacy Policy explains how Vision World Tech Pvt. Ltd. ("Vision World Tech", "we", "us", or "our") collects, uses, stores, protects, and shares information when you use the Jal Naitra mobile application and related services (collectively, the "Application" or "Service").
Jal Naitra is designed to help authorised users, housing societies, resident welfare associations, property administrators, and other authorised users monitor and manage water-consumption information from compatible water meters and related monitoring systems.
By using the Application, you acknowledge that you have read this Privacy Policy.
2. Company Information
The Application is provided by:
A, Infront of Jaipur Hospital,
15, Tonk Rd, Jai Ambey Nagar,
Jaipur, Rajasthan 302018, India
Privacy contact email: admin@visionworldtech.com
3. Information We Collect
Depending on how Jal Naitra is configured and used, we may process the following categories of information:
3.1 Personal and Contact Information
- Name
- Mobile phone number
- Email address
- Login and authentication information
- Information required to manage an authorised account
3.2 Property and Society Information
- Flat or unit information
- Building or property information
- Housing society or RWA information
- Ownership or tenancy information
- Meter identification information
3.3 Water-Consumption and Service Information
- Current or periodic water-consumption readings
- Historical water-usage information
- Daily, weekly, or monthly consumption information
- Meter status and communication status
- Alerts relating to unusual usage or configured thresholds
- Leakage-related indications where supported
- Service requests and complaint information
- Billing-related information displayed through the Service
3.4 Device and Technical Information
- Device type
- Operating system information
- Application usage information
- Technical logs
- Device and application information required for security, diagnostics, and operation
4. How Information Is Collected
Information may be collected directly when you register, sign in, use Application features, submit information, or contact us.
Information may also be generated through your use of the Application, such as application usage information, technical logs, device information, and information transmitted by compatible water-meter or telemetry systems.
Where the Service is operated for a housing society or property administrator, information may also be provided or verified by an authorised society, RWA, property manager, flat owner, or administrator.
5. How We Use Information
We may use the information described above for the following purposes:
- To create and manage user accounts
- To authenticate users and maintain account security
- To associate authorised users with flats, properties, societies, and meters
- To provide water-consumption information and related features
- To display historical usage and reports
- To provide alerts and notifications
- To provide customer support and respond to complaints
- To investigate service or technical problems
- To maintain and improve the Application
- To protect the security and integrity of the Service
- To detect misuse, fraud, unauthorised access, or security incidents
- To comply with applicable legal and regulatory requirements
We use information only for purposes reasonably connected with operating, securing, supporting, and improving Jal Naitra and related services.
7. Third-Party Services
Jal Naitra may use third-party services and software components to support application functionality, analytics, diagnostics, communications, and other technical operations.
The services used by the Application may include:
These third-party services may process technical, diagnostic, usage, or other information as necessary for the functions they provide, subject to their own terms and privacy practices.
Where third-party software or services are used to process information from the Application, we remain responsible for maintaining disclosures required by applicable Google Play policies.
8. Water and Property Data
Jal Naitra may process water-consumption and related property information received from compatible water meters, sensors, gateways, LoRaWAN-based systems, communication networks, or related infrastructure.
Depending on the configuration, such information may include:
- Meter identification
- Consumption readings
- Historical consumption
- Meter status
- Communication status
- Configured alerts
- Leakage indications
- Service and maintenance information
Water and meter information may be associated with a particular flat, property, society, or authorised user so that the Service can display the relevant information.
9. Communications and Notifications
We may use your contact information to provide service-related communications, including:
- Account and authentication messages
- One-time passwords or authentication communications
- Water-consumption alerts
- Service notifications
- Maintenance information
- Complaint or support updates
- Important notices regarding the Application
Depending on the configured Service, communications may be delivered by SMS, email, push notification, telephone, in-application message, or another supported communication method.
10. Data Security
We use reasonable technical and organisational safeguards designed to protect information processed through Jal Naitra against unauthorised access, misuse, loss, alteration, or disclosure.
Users are also responsible for protecting their devices, passwords, authentication information, OTPs, and account access credentials.
No internet transmission, cloud service, wireless network, mobile application, or electronic storage system can be guaranteed to be completely secure.
If you believe that your account or information has been accessed without authorisation, please contact us promptly using the contact information provided below.
11. Data Retention
We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
- Provide and maintain the Service
- Maintain historical consumption information
- Provide customer support
- Resolve complaints and disputes
- Maintain security and detect misuse
- Meet contractual obligations
- Comply with legal and regulatory requirements
When information is no longer required for these purposes, we may delete it, anonymise it, or retain it only where continued retention is required or permitted by applicable law.
Retention periods may vary depending on the type of information, the purpose for which it was collected, contractual requirements, and legal obligations.
13. Children's Privacy
Jal Naitra is not specifically directed to children. We do not knowingly seek to collect personal information from children for purposes unrelated to providing the Service.
Where use of the Service by a person under the applicable age of consent is permitted, such use should occur with appropriate parental or legal-guardian involvement where required by applicable law.
14. User Rights
Subject to applicable law, users may contact us to:
- Request information about personal information associated with their account
- Request correction of inaccurate information
- Request deletion of their account or personal information
- Ask questions about our privacy practices
- Report suspected misuse or unauthorised access
We may need to verify the identity or authority of the person making a request before processing it.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in the Application, our services, applicable law, third-party services, or our privacy practices.
When changes are made, the updated Privacy Policy will be posted on this page with a revised effective date.
You are encouraged to review this page periodically to remain informed about how information is handled.
16. Contact Us
If you have questions, requests, or complaints regarding this Privacy Policy or the handling of your information, please contact:
A, Infront of Jaipur Hospital,
15, Tonk Rd, Jai Ambey Nagar,
Jaipur, Rajasthan 302018, India
Email: admin@visionworldtech.com
Telephone: +91-8769060354
Last Updated: 12 August 2026
This Privacy Policy applies specifically to the Jal Naitra Application and related services provided by Vision World Tech Pvt. Ltd.